Refund & Returns Policy

At Furncraft, we are committed to providing quality furniture and dependable customer service. Customer satisfaction is important to us, and we want you to shop with confidence. If your purchase does not meet your expectations, our Refund & Returns Policy explains how to request a return, refund, or assistance with an order.

Please review the following terms before returning an item. If you have questions, our customer support team is available to assist you.

1. Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging, including all accessories, parts, and included items.
• Be accompanied by proof of purchase, such as an order confirmation or receipt.

Items that show signs of use, damage caused after delivery, or missing components may not qualify for a return, subject to applicable consumer protection laws.

Return requests submitted after the 30-day return period generally will not be accepted, except where required by applicable law or agreed to by Furncraft.

2. How to Request a Return

Please contact our customer support team before sending an item back. Include your order number, the item you wish to return, and the reason for the return.

Our team will review your request and provide return instructions if your return is approved.

To complete an approved return:

1. Contact Furncraft to request return authorization.
2. Follow the return instructions provided by our support team.
3. Pack the item securely using its original packaging and include all required accessories and components.
4. Attach the provided return shipping label, if applicable.
5. Send the package using the designated shipping carrier and retain your tracking information.

3. Return Method

All approved returns must be shipped by mail or through the shipping carrier designated in our return instructions. We do not accept in-store returns for online purchases.

Please do not send items to our business address without receiving return instructions from our customer support team.

4. Return Shipping Costs and Labels

A prepaid return shipping label may be provided for eligible returns, depending on the reason for the return and the circumstances of the order.

• Customer ordering error or change of mind: The customer is responsible for applicable return shipping costs. Where permitted by law, these costs may be deducted from the refund.
• Incorrect, damaged, or defective items: Please contact our support team for instructions. We will review the issue and explain the available return shipping, replacement, or refund arrangements in accordance with applicable law.

If you cannot locate your return label or need help arranging a return, contact us at support@furncraft.shop .

5. Restocking Fees

Furncraft does not charge a restocking fee for approved returns that meet the requirements of this policy.

Applicable return shipping costs may still apply when the return results from a customer ordering error or a change of mind, as described above.

6. Damaged, Defective, or Incorrect Items

We encourage you to inspect your order upon delivery. If an item arrives damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.

To help us review your request:

• Take clear photographs showing the damage, defect, or incorrect item.
• Include your order number and a description of the issue.
• Email the photographs and order details to support@furncraft.shop .

After reviewing your request, we will explain the available resolution, which may include a replacement, refund, or other appropriate remedy.

Reporting an issue within 7 days helps us investigate and resolve it promptly. This reporting period does not limit any rights or remedies that cannot lawfully be restricted under applicable law.

7. Refund Processing

Once we receive and inspect an approved returned item, please allow up to 7 business days for us to process your refund.

• Approved refunds will generally be issued to the original payment method used at checkout.
• Any applicable return shipping costs may be deducted from the refund when permitted by this policy and applicable law.
• After we process a refund, the time required for the funds to appear in your account depends on your bank or payment provider.

We will notify you if additional information is needed to complete your refund request.

8. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact our support team to discuss an appropriate resolution. Depending on product availability and the circumstances, a replacement or exchange may be offered.

Exchanges and replacements must be arranged through our customer support team. Availability and eligibility may vary.

9. Order Processing and Shipping Information

The following are our standard order processing and shipping estimates:

• Order Processing Time: 1–2 business days.
• Transit Time: 3–5 business days.
• Estimated Delivery Time: 4–7 business days.
• Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST).
• Shipping Method: Standard Shipping.
• Shipping Region: United States only.

Delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary because of carrier delays, holidays, weather, product availability, or other circumstances outside our reasonable control.

Orders placed after the daily cut-off time, on weekends, or on holidays may begin processing on the next business day.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@furncraft.shop .

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has shipped, cancellation may no longer be possible, and the return procedure may apply.

11. Contact Us

If you have questions about this Refund & Returns Policy or need assistance with a return or refund, please contact Furncraft using the details below.

12. Policy Updates

Furncraft reserves the right to update this Refund & Returns Policy when necessary. Any updates will be published on this page, along with a revised effective or updated date where appropriate.

We encourage customers to review this page periodically to remain informed about our return and refund procedures.