Frequently Asked Questions

Furncraft offers furniture and home furnishings designed to bring comfort, style, and functionality to your space. Our product categories include chairs, tables, coat racks, and wall shelves. Visit our online store to explore available products and current selections.

Browse our store, select the product you want, choose any available options, and add it to your cart. Proceed to checkout, enter your shipping and billing information, select an available payment method, and submit your order.

Please review your order details carefully before completing your purchase.

Visit the individual product page to review its description, displayed price, available options, and other listed details. Product availability and prices may change, so please check the website before placing your order.

If you have a question about a particular item, contact us at support@furncraft.shop.

We accept the payment methods displayed at checkout. Available options may include major credit or debit cards and supported digital wallets. The exact options depend on the payment services enabled on our website.

Please check the checkout page for the payment methods currently available for your order.

We use the security features provided by our website platform and payment providers to help protect information during checkout. Payment information is handled according to the practices of the payment provider processing your transaction.

For more information, please review our Privacy Policy .

After successfully placing an order, you should receive a confirmation email with your order details. If you do not see it, check your spam or junk folder and verify that your email address was entered correctly.

If you still cannot find your confirmation, contact support@furncraft.shop for assistance.

If you need to cancel or change an order, contact us as soon as possible with your order number and request. We will review whether the change or cancellation is possible based on the order’s processing and shipping status.

We cannot guarantee changes or cancellations after an order has been processed or dispatched.

Our current shipping policy provides delivery within the United States. Please confirm that your address is eligible for delivery during checkout before submitting your order.

We offer free standard shipping on eligible orders, as advertised on our store. Any applicable shipping charges or restrictions will be displayed during checkout before you complete your purchase.

Our estimated delivery timeframe is generally 4–7 business days, consisting of:

• Order processing: 1–2 business days.
• Estimated shipping transit: 3–5 business days.

These are estimates, not guaranteed delivery dates. Carrier delays, holidays, weather, and other circumstances may affect delivery times.

Once tracking information is available, we will send it to the email address associated with your order. Use the tracking details to check the latest available shipment updates.

You can also visit our Order Tracking page . If tracking information has not arrived within two business days after you expect it, contact our support team.

Please contact us within 7 days of delivery if your furniture arrives damaged or defective. Include your order number, a description of the issue, and clear photos of the item and its packaging.

We will review the information and explain the available next steps. Please retain the packaging until the issue has been reviewed.

Our return policy generally allows eligible items to be returned within 30 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Please review our Refund & Returns Policy for complete eligibility requirements and return instructions before sending an item back.

Email support@furncraft.shop with your order number, the item you wish to return, and the reason for your request. Please wait for instructions before mailing any item back.

Returns are handled by mail according to our Refund & Returns Policy.

Once an eligible return has been received and inspected, approved refunds are generally processed within up to 7 business days. Refunds are typically issued to the original payment method.

The time it takes for the funds to appear in your account depends on your bank or payment provider.

Exchange or replacement requests depend on the item, its condition, and product availability. Contact our support team with your order number and the details of your request so we can review the available options.

You can reach us through the following contact details:

• Email: support@furncraft.shop
• Phone: +1 (620) 669-0766
• Website: furncraft.shop
• Address: 300 E 2nd Ave, Hutchinson, KS 67501, United States

Our business hours are Monday through Saturday, 9:00 AM–6:00 PM. We are closed on Sundays.