Shipping Policy
At Furncraft, we are committed to providing a reliable and convenient delivery experience for every customer. We take care to prepare orders for shipment and work with shipping carriers to deliver your furniture and other products safely and efficiently.
This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking procedures, and how we handle common shipping issues.
1. Order Processing Time
Orders are generally processed within 1–2 business days after they are placed. Processing includes order verification, preparation, and packaging before shipment.
- Orders placed after 5:00 PM Eastern Time may be processed on the next business day.
- Orders are not normally processed or shipped on Sundays or public holidays.
- Processing may take longer during periods of high order volume, holidays, or unexpected operational delays.
Business days exclude Sundays and public holidays. Please allow the stated processing time before your order is dispatched.
2. Shipping Time and Delivery Estimates
Order Processing Time: 1–2 business days
Estimated Transit Time: 3–5 business days
Estimated Total Delivery Time: 4–7 business days
Total delivery time includes both order processing and carrier transit time. Delivery estimates begin after an order is placed and are provided for general guidance.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control. Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
3. Shipping Locations
Furncraft currently ships to eligible delivery addresses within the United States only.
We do not currently offer international shipping. Please ensure that your shipping address is located within our supported shipping region before placing an order.
4. Shipping Charges
We offer free standard shipping on all eligible orders shipped within our supported United States delivery region.
No standard shipping fees are added at checkout for eligible orders. If any special delivery service or other charge applies, it will be disclosed before you complete your purchase, where required by law.
5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout. When tracking is available from the carrier, the email will include your tracking number and relevant tracking details.
You can use the tracking information to follow your package through the shipping carrier’s tracking system.
If you do not receive a shipping confirmation or tracking information within 2 business days after placing your order, please contact our customer support team for assistance.
Please note that tracking information may take some time to appear after a carrier receives your package.
6. Delivery Delays and Issues
Although we work to meet our estimated delivery times, delays can occasionally occur because of carrier disruptions, severe weather, peak shipping periods, incorrect address information, or other unexpected events.
If your package is significantly delayed, or the carrier marks it as delivered but you have not received it, please contact us as soon as possible.
We will review the available order and tracking information and help you determine the appropriate next steps, including contacting the shipping carrier when necessary.
7. Damaged Packages or Products
We take care when preparing orders for shipment. However, shipping damage may occasionally occur.
If your package or product arrives damaged, please contact us within 7 days of delivery so that we can review the issue.
To help us investigate your claim:
- Take clear photographs of the damaged product and its packaging.
- Include your order number and a brief description of the damage.
- Email the photographs and order details to support@furncraft.shop .
After reviewing your claim, we will explain the available resolution, which may include a replacement, refund, or another appropriate remedy, depending on the circumstances and applicable law.
Reporting damage promptly and providing photographs helps us investigate efficiently. This reporting period does not limit any rights or remedies that cannot legally be restricted.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information when placing an order. Please carefully check your address, including the street number, apartment or unit number, city, state, and ZIP code.
If you need to correct your shipping address, contact us immediately at support@furncraft.shop .
We can attempt to update the address if the order has not yet shipped, but changes cannot be guaranteed after order processing or dispatch has begun.
We are not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer, subject to applicable law and the circumstances of the order.
9. Lost or Missing Packages
If your order appears to be lost in transit or cannot be located after being marked as delivered, please contact our support team with your order number and tracking details.
We will review the available tracking information and, where appropriate, assist with an investigation through the shipping carrier. Any resolution will depend on the circumstances, the carrier’s findings, and applicable law.
10. Contact Us
If you have questions about our Shipping Policy, need help tracking an order, or require assistance with a delivery issue, please contact Furncraft using the information below.
Business Name: Furncraft
Email: support@furncraft.shop
Phone: +1 (620) 669-0766
Business Address:
300 E 2nd Ave,
Hutchinson, KS 67501,
United States
Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
11. Updates to This Shipping Policy
Furncraft may update this Shipping Policy from time to time to reflect changes in our shipping procedures, delivery services, or business operations.
Any updates will be published on this page. We encourage customer